Shipping policy
1. Introduction
At Menopause Restore, we understand that receiving your gear promptly and in perfect condition is as important as the quality of the products themselves. This Shipping Policy outlines how we handle the delivery of your orders, from processing to your doorstep.
We're proud to offer free international shipping on all orders to our supported countries, with no minimum purchase required. Delivery timeframes and terms are outlined below.
This policy applies to all products purchased through our website at www.menopauserestore.com.
2. Countries We Ship To
2.1 Australian Deliveries
We deliver to all Australian states and territories, including metro, regional, and most remote areas.
2.2 International Deliveries
We currently ship to the following countries:
- Europe: Austria, Belgium, Czechia, Denmark, Finland, France, Germany, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Sweden, Switzerland, United Kingdom
- Asia-Pacific: Hong Kong SAR, Israel, Japan, Malaysia, Singapore, South Korea, New Zealand
- Americas: Canada, United States
- Middle East: United Arab Emirates
Important: We only ship to the countries listed above. If your country is not listed, we unfortunately cannot process your order at this time.
3. Order Processing Times
- Orders are processed within 1–3 business days (Monday to Friday)
- Orders placed before 2:00 PM AEST are typically processed within 2 business days
- Pre-order or custom items may have extended processing times as shown on product pages
- Processing begins once payment is confirmed and inventory is verified
4. Shipping Times and Methods
We work with reliable international shipping partners to ensure your order reaches you safely. Delivery times vary by destination and local customs processing.
4.1 Estimated Delivery Times
Delivery estimates by country will be provided at checkout and may range from 5 to 20 business days depending on your location.
| Country | Shipping Method | Estimated Delivery Time |
|---|---|---|
| Australia | Standard | 8–14 business days |
| Austria | Standard | 10–18 business days |
| Belgium | Standard | 10–18 business days |
| Canada | Standard | 7–15 business days |
| Czechia | Standard | 10–18 business days |
| Denmark | Standard | 8–16 business days |
| Finland | Standard | 10–18 business days |
| France | Standard | 8–16 business days |
| Germany | Standard | 8–16 business days |
| Hong Kong SAR | Standard | 8–16 business days |
| Ireland | Standard | 8–16 business days |
| Israel | Standard | 10–20 business days |
| Italy | Standard | 10–18 business days |
| Japan | Standard | 10–20 business days |
| Malaysia | Standard | 10–18 business days |
| Netherlands | Standard | 8–16 business days |
| New Zealand | Standard | 7–15 business days |
| Norway | Standard | 10–18 business days |
| Poland | Standard | 10–18 business days |
| Portugal | Standard | 10–18 business days |
| Singapore | Standard | 8–16 business days |
| South Korea | Standard | 10–18 business days |
| Spain | Standard | 8–16 business days |
| Sweden | Standard | 8–16 business days |
| Switzerland | Standard | 10–18 business days |
| United Arab Emirates | Standard | 12–20 business days |
| United Kingdom | Standard | 7–15 business days |
| United States | Standard | 7–15 business days |
5. Delivery Locations
- Residential and business addresses
- Parcel lockers (where available)
- PO Boxes (for smaller items only, subject to carrier restrictions)
6. Shipping Costs
Free Shipping Policy: We offer free standard shipping on all orders to our supported countries with no minimum spend required.
Important: All prices displayed include shipping costs. No additional shipping fees will be charged at checkout.
7. Order Tracking
- Tracking Information: You'll receive an email with tracking once your order ships.
- Tracking Activation: Typically activates within 24–48 hours. May take up to 5 business days for international orders.
- Tracking Issues: If no updates after 5 business days, contact us.
8. Address Requirements & Changes
- Accuracy: Please ensure your full name, complete address, ZIP code, and phone number are correct.
- Changes: Must be requested immediately after order. May not be possible once processing begins.
- Incorrect Addresses: May incur reshipping or restocking fees.
9. Customs and Import Duties
International customers are responsible for any applicable customs, duties, or taxes. These are not included in prices or shipping fees. We declare all item values accurately.
10. Special Circumstances
Delays may occur due to weather events, natural disasters, or peak periods. We’ll notify you if delays affect your order.
11. Lost or Damaged Packages
- Lost: We’ll resend or refund once the carrier confirms.
- Damaged: Contact us within 48 hours with photos.
12. Contact Us
- Email: hello@menopauserestore.com
- Phone: +61 418 563 782
- Address: 1/130 Francis St, Bondi Beach - NSW 2026, Australia
- Business Hours: Monday to Friday 9:00am – 5:00pm
Note: This shipping policy is subject to change. Please review the most current version before placing your order.